SSOE’s Catherine Myers, PE, Chief Operating Officer, Executive Vice President, and Chair of the Board, was recently a featured expert in The Business Journals. In the article, Cathy—along with four other executive-level professionals—discusses what companies should be doing to ensure customers are satisfied, and therefore less likely to take their business elsewhere. Cathy specifically speaks to the benefits that go hand-in-hand with understanding what both internal and external customers value, and how developing Conditions of Satisfaction at the onset of a project aligns expectations and gives all parties involved a roadmap that leads to positive outcomes.
To read the full article, click here.
